In today’s technologically advanced world, the library remains a cornerstone of knowledge and innovation. At SMU, the Li Ka Shing Library and Kwa Geok Choo Law Library – together forming the SMU Libraries – are not just places where students mug for their exams, but they also serve as dynamic hubs of resources, research, and learning opportunities for the SMU community. 

In this four-part blog series, we introduce the dedicated professionals who make up the SMU Libraries team. From the University Librarian to the Art Collections curator, and the librarians in Research & Data and Instruction & Learning, we’ll give you an inside look at the passion, expertise, and creativity that drive their work. 

In the first instalment, we spotlight Shameem Nilofar, the University Librarian, who shares her journey and the library’s role in enhancing the learning experience at SMU. 

Could you walk us through a typical day in your role? What aspects might surprise people who aren't familiar with library work?

The funny thing is that there is no such thing as a typical day. Our work is generally guided by these key principles: 

1. Student Learning Success
2. Researcher Productivity and Visibility
3. SMU’s International Reputation

We’ve collaborated on learning experiences, workshops, projects, and initiatives with various schools, research centres, and departments within SMU. In addition, we’ve also worked with publishing houses, other universities within and outside Singapore, and industry partners. 

What’s your “big idea” for transforming the SMU Libraries’ experience?

My "big idea" is to put users at the center of the library experience. By leveraging technology, we aim to create personalised experiences, while also providing spaces that encourage interpersonal connections and meaningful conversations.

What excites you most about the future of academic libraries?

It’s an exciting time to be a librarian. Libraries have always been gateways to knowledge, providing resources and services that support learning, literacy, education, and the development of new ideas that drive innovation and an informed society. 

In an AI-driven world, libraries will play a crucial role in bridging traditional scholarship and emerging technologies. They will foster critical thinking, promote ethical AI use, and support the evolving needs of the academic community in this new, AI-enhanced landscape.

What are the biggest challenges you face in your role, and how do you overcome them?

Challenges drive growth. Without them, we risk becoming complacent and losing relevance. The biggest challenge in my role is preventing hubris from taking hold, even when no visible crisis is at hand. I believe that learning and change agility are our greatest competitive advantages in overcoming challenges. 

In what ways does the library contribute to the university's reputation and standing in academic rankings?

Underpinned by our guiding principles, our services contribute to successful graduate outcomes, improved research productivity and visibility, which in turn support the university’s reputation. 

Our SMU Librarians are also experts and thought leaders in information discovery, literacy, and ethics. They serve on prestigious international boards, deliver keynote addresses, and lead regional and global associations. 

At SMU Libraries, we view these as opportunities as a way to raise SMU’s international profile and academic standing.  

What personal passion or interest do you have that influences the way you lead and shape the vision of SMU Libraries? How does this passion affect your day-to-day work? 

The same traits that drew me to libraries over 10 years ago – a service mindset and a passion for learning – continue to shape my work and vision for SMU Libraries. 

A colleague once shared her vision: “When a faculty member partners a librarian for instructional support, it should be because they believe their students will become better critical thinkers through that experience. That’s the level of excellence we should always strive for.” This perfectly captures my approach.

I’m fortunate to lead a team driven by service excellence. My role is simple: recruit the right people, encourage them to challenge the status quo, and support their growth. I give them the autonomy to innovate and watch them soar. It’s the best job in the world!